Below are a list of our policies. We ask for your kind assistance to adhere to them. We reserve the right to refuse service to guests who are abusive and do not comply with our policies, terms and conditions.
In up keeping with our wellness concept the resort has a no alcohol policy on its premises.
Absolute Sanctuary is an adult friendly result, but on occasion we may have children on premises. However, we will make every effort to ensure that noise is kept to the minimal level.
Age Requirement Policy
Minimum age requirement for Detox programs/treatments: 18
Minimum age requirement for Yoga classes: 13
Minimum age requirement for Spa, Fitness, Weight Management, and Pilates Reformer Bootcamp programs/treatments: 16
Program Requirements Policy
The resort does not accept people who suffer from any chronic diseases/conditions or who are pregnant for it’s Detox programs. Please let us know if you fall into either category so that we can recommend you alternatives. Should you have a medical condition and unsure if your condition is chronic or contraindicated for a Detox program, please contact us about it. Kindly note that the resort reserves the right to refuse anyone on its Detox programs without refund should we deem you unsuitable for the program for medical reasons.
Please refer to https://www.absolutesanctuary.com/chronic_diseases for a list of contraindications for colonics &/or Detox.
Full Prepayment Policy
The resort requires full prepayment prior to your arrival to confirm the booking.
Cancellation & No Show Policy
Standard Check-In and Check-Out Time
Standard Check-In Time 14:00
Standard Check-Out Time 12:00
Early & Late Charges
We will accommodate any early check in and late check out on a case by case basis according to our room availability and flight timings.
Late check out charges are as follows:
Up till 3pm – No charges
From 3pm to 6pm- 50% of the room rate
Later than 6pm – full days rate
Early Departure Policy
There will be no refunds given for guests who wish to check out before their scheduled departure date.
Credit Card Guarantee Policy
The resort requires all guests to fill a credit card guarantee form upon arrival for any incidentals occurred during their stay. This only serves as a guarantee and the actual card will only be charged upon departure.
Refunds and Exchange Policy
The resort does not offer refunds for any program or treatment not taken for any reason. Exceptions will be considered on a case by case basis due to medical reasons.
The resort does not allow any exchanges of treatments unless due to medical reasons and on an exception basis subject to the discretion of the management.
All guest rooms and public spaces are 100% non-smoking. A deep cleaning fee will be charged to any guest who is found to be smoking in the room. The minimum fee amount is Bt5000. However, the fee will vary depending on the room accommodation.
Guests may smoke in the allocated smoking area around the driveway.
ABSOLUTE SANCTUARY is committed to protecting and respecting the privacy rights of visitors to our website .
We aim to be clear when we collect your data and not do anything with it that you wouldn’t reasonably expect. Developing a better understanding of our customers allows us to use the data that we gather to make better decisions about how we do things.
Please read the following to fully understand our views and practices regarding your personal data and how we will treat it.
If you would prefer your personal data not used in the manner described in this policy, you should not use our website or services.
What information we collect?
We collect and process a variety of personal information such as name, contact information, date of birth, health, wellness goals .
If we take payment from you via a credit card we maintain a transaction history but nor your credit card number.
Most of the information we collect will have been provided by you or created through use of our services. We collect this information from you through our websites when you subscribe to our newsletter or make a holiday bookings, when you correspond to us via phone or email or otherwise.
How we use your data?
We use your information mainly to provide you with the right fitness wellness holiday program , to understand our guest needs and improve the programs we offer and for the day to day running of our resort. We also use it to comply with the laws and regulations that apply to us and to protect our business, our guest and employees.
We use profiling and segmentation to ensure communications are relevant and timely and to provide an ever evolving experience to our customers and the community. When building a profile we may analysis geographic, demographic and other information relating to you in order to better understand your interest and preferences.
Unless you ask us not to, we will tell you about the fitness wellness holiday programs and services we offer. Occasionally , this may include information about other services we offer that are similar or complimentary to those you have purchased or enquired about.
We keep your data for the minimum period required by law or our regulators.
You have a number of legal rights with regard to your data. These include the right to request a copy of the data held by us, to request that mistakes and inaccuracies are corrected and to request that we stop processing some or all of your personal data for some or all reasons.
If you ask us to stop using your data for marketing purposes, we may still contact you for reasons relating to a program or service you have purchased.
If your request requires all data to be removed, this could result in an end to the relationship and services provided by us.
If you would like to do any of the above please contact us as detailed below. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions.
How we ensure the safety of your data
Your data will be held on our business systems. Where possible we do not keep more than one record for each customer. All of your data is held securely, with strict access.
We may need to disclose your details if required to the police, regulatory bodies, specialist advisors or legal advisors.
Sensitive information is deleted when no longer needed and access is restricted to those who need to use it.
If you have any questions you can:
Email us on: firstname.lastname@example.org
Here are the three types of cookies we use to enhance your experience:
Session Cookies act like a token which records things like page or product selections, so you don’t keep getting asked about things you’ve already told us. Session cookies ( and the information they record) are erased when you close your browser.
Tracking Cookies help us remember your details and settings for when you coe back to us in the future, which means you get easier, faster access. They tay on your hard drive or device until you delete them or until they expire. They have various expiry dates, up to two years.
Web analytics cookies help us learn what content is most helpful for our users. They count the number of visitors, and then look at how they like to move around our channels. This data helps us make your user experience much better because, we’ll know the sort of things you look for and can make sure you find them easily.
With regards to your information the following cookies app:
No personal information : Our cookies don’t store information that can identify you, so no one will be able to use the information gathered by the cookies to contact you by phone, email or in any other way. Tracking is limited to our channels and never gets shared with anyone else.
Block Cookies: You can block cookies – just activate the setting on your browser or device that allows you to refuse them. Please note, if you block all cookies you may not be able to access all areas of our channels, and you might not be able to shop with us.
Acceptance of cookies: If your browser or device is set to accept cookies, our system will issue them when you visit our channel- which is good because ultimately, we want you to have the best possible experience whenever you visit us.