Last updated: 01 Aug 2022.
By using any of our products or services and/or by agreeing to this policy, e.g. in the context of registering for any of our products or services, you understand and acknowledge that we will collect and use personal information as described in this policy.
Personal data, or personal information, means any information about an individual from which that person can be identified. We collect the following personal data for processing to achieve the purposes as herein with the legal basis provided for in the applicable laws. In addition, we may process your sensitive personal data in accordance with special criteria provided in the applicable laws.
We limit the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We kindly request that parent ensures that children do not send us any Personal Data without parental consent, and if such information was sent, please get in touch with us and we will delete such information.
Regarding the PDPA, personal data means any information relating to an individual, which enables the identification of such individual, whether directly or indirectly.
Sometimes, we receive information about you from third parties. In particular, we may receive information about you from travel agents, tour operators and destination management companies with whom you have direct contact. The information we collect from such third parties includes your contact information and information related to your travel profile.
We use Personal Data to provide you with Services, develop new products and services, and protect Absolute Sanctuary and our guests as detailed below.
Absolute Sanctuary will process your personal data for different purposes. These data processing may be for more than one lawful ground depending on the specific purpose for which we are using your data and the relationship between you and Absolute Sanctuary as follows:
The legal basis for the processing of your personal data is as follows:
You have the right to withdraw your consent at any time by the method separately designated by us at the time of obtaining your consent. However, your withdrawal of consent will not affect the legality of processing conducted based on your consent before its withdrawal.
We will notify you separately if the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as the possible consequences of failure to provide such data.
We may share your Personal Data with the following third parties for the purposes listed above:
Absolute Sanctuary also reserves the right to transmit any personal data in the event of the sale or transmission of part or all of the company or respective assets. In any case of transmission of personal data to third parties, we will comply with our legal obligations under the applicable laws.
Absolute Sanctuary has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting Personal Data, and ensuring confidentiality in accordance with the principles laid in this policy.
In the case where Absolute Sanctuary assigns any third party to process your personal information pursuant to the instructions given by or on behalf of Absolute Sanctuary, Absolute Sanctuary shall appropriately supervise such third party to ensure your personal information protection in accordance with the applicable laws.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.
As a result of the aforementioned sharing and disclosure, in some cases your personal data will be transferred to the recipient company in other countries with an appropriate safeguard by executing with the transferee the standard data protection clauses including Binding Corporate Rules or Data Processing Agreement (if any or whichever is appropriate) pursuant to the PDPA, unless the data transferred country has appropriate data protection standard as prescribed by the Personal Data Protection Committee or we obtain your consent pursuant to the applicable laws.
We will retain your personal data for as long as necessary to fulfill the aforementioned purposes for obtaining and processing your personal data. Specific criteria used to determine our retention periods are the duration we have an ongoing relationship with you, the compliance with applicable laws, the compliance with legal prescription to exercise the rights to legal claims or defend against the rights to legal claims and the necessity of retaining the personal data for other legal or business reasons.
Please kindly be ensured that the retention of personal data after the expiry date of the retention period will only occur only in the necessary circumstance. When the retention period has ended or the retention of such data is no longer necessary (whichever is applicable), we will destroy or erase such data from our system.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. To exercise any of the following rights please submit a request to the address indicated below:
If you intend to exercise any of the aforementioned rights, please inquire using the contact details at the end of this policy. Such requests will be dealt with as quickly as possible. We will request a copy of a valid identification document to confirm your identity, before making any changes.
If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communication. We may still contact you for transactional or informational purposes even after you opt out or update your marketing preferences. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
Data Protection Officer
88 Moo.5, Cheongmon, Tambol Bophut, Amphur Koh Samui, Suratthani 84320 Thailand
Contact No. +66 7760 1190 – 9, +66 7724 7810
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